Terms of Service

Last updated: [DATE]

These Terms of Service ("Terms") govern your use of the website Everpaw.art (the "Site") and the purchase of products from EverPaw ("we," "us," "our"). By accessing the Site or placing an order, you agree to these Terms.

1. Company Information

• Company name: EverPaw
• Contact email: Everpaw.business@outlook

2. General

These Terms apply to all purchases made through the Site. We may update these Terms from time to time; the version in effect at the time of your order applies to that order. Continued use of the Site after changes constitutes acceptance of the updated Terms.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order.

3. Products and Pricing

• All product descriptions, images, and prices are presented in good faith but may contain occasional errors. We reserve the right to correct pricing or description errors and to cancel orders affected by such errors.
• Prices are listed in [CURRENCY, e.g., EUR] and include VAT where applicable, unless stated otherwise. Shipping costs are shown separately at checkout.
• We reserve the right to change prices at any time, but changes will not affect orders already confirmed.
• We reserve the right to limit quantities and to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

4. Orders and Contract Formation

• Placing an order constitutes an offer to purchase. A binding contract of sale is formed only when we send you an order confirmation email.
• We may refuse or cancel an order for reasons including product unavailability, payment issues, or errors in pricing or product information. If we cancel a paid order, you will receive a full refund.

5. Payment

• We accept the payment methods listed at checkout (e.g., credit/debit card, [PAYMENT PROVIDERS, e.g., Klarna, PayPal, Shopify Payments]).
• Payment is processed securely through our third-party payment providers. We do not store your full payment card details.
• Full payment is required before an order is shipped, unless otherwise agreed.

6. Shipping and Delivery

• We ship to the countries listed at checkout. Estimated delivery times are provided at checkout and are approximate, not guaranteed.
• Risk of loss and title to products pass to you upon delivery to the carrier, but for consumers, risk remains with us until you (or a person you designate) physically receives the goods, in line with EU consumer protection rules.
• We are not liable for delays caused by the carrier, customs, or circumstances beyond our reasonable control.
• If your order does not arrive within a reasonable time, please contact us at [YOUR EMAIL].

7. Right of Withdrawal (EU Consumers)

As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU.

To exercise this right:

• Notify us within 14 days by emailingEverpaw.business@outlook with a clear statement of your decision to withdraw (or use the model withdrawal form below).
• Return the goods to us without undue delay, and in any event within 14 days of notifying us, in their original condition where reasonably possible.
• You are responsible for the direct cost of returning the goods, unless we have agreed to cover it or the goods were faulty/incorrect.
• We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or evidence that you have sent them back, using the same payment method you used, unless otherwise agreed.

Exceptions: The right of withdrawal does not apply to goods made to your specifications, personalized goods, sealed goods unsuitable for return for health or hygiene reasons once unsealed, or goods that have become mixed inseparably with other items.

Model Withdrawal Form (optional — complete and return only if you wish to withdraw from the contract):

To EVERPAW, Rantaruonakatu, Everpaw.business@outlook : I hereby give notice that I withdraw from my contract of sale of the following goods: [description], ordered on [date], received on [date]. Name of consumer, address, signature (if on paper), date.

8. Statutory Warranty and Conformity

As an EU consumer, you are entitled to statutory remedies if goods are faulty or not as described, under the EU Sale of Goods Directive (EU) 2019/771 and Finnish Consumer Protection Act. This includes the right to repair, replacement, price reduction, or termination of the contract, depending on the circumstances. This statutory warranty applies for at least two years from delivery and is separate from, and unaffected by, any additional commercial guarantee we may offer.

To make a claim, contact us at Everpaw.business@outlook] with your order number, a description of the fault, and photos if applicable.

9. Returns and Refunds (Beyond Statutory Rights)

[OPTIONAL — describe any extended return policy beyond the legal 14-day withdrawal right, e.g., "We accept returns within 30 days of delivery for unused items in original packaging." Delete this section if you only offer the statutory minimum.]

10. Intellectual Property

All content on the Site — including text, graphics, logos, images, and software — is owned by or licensed to us and protected by copyright and trademark laws. You may not reproduce, distribute, or use this content without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
• Our total liability for any claim relating to an order is limited to the amount you paid for that order.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death, personal injury, fraud, or statutory consumer rights.

12. Personal Data and Privacy

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and our [Privacy Policy]([LINK TO PRIVACY POLICY]). Please review it for details on how we collect, use, and protect your data.

13. Cookies

Our Site uses cookies as described in our Cookie Policy.

14. Dispute Resolution

If you have a complaint, please contact us first at [YOUR EMAIL] so we can try to resolve it directly.

As an EU consumer, you may also use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

You may also contact the Finnish Consumer Ombudsman / Consumer Disputes Board (Kuluttajariitalautakunta) for out-of-court dispute resolution.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Finland. If you are a consumer, this does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence. Any disputes not resolved amicably or through the ODR platform shall be subject to the jurisdiction of the courts of Finland, or, if you are a consumer, the courts of your place of residence within the EU, at your choice.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Everpaw.business@outlook